Question 1

What is Ringin?

Accepted Answer

Ringin, also called Ringin AI, is a cloud phone platform for business calls at ringinai.com. It brings three products together: an AI auto dialer that calls your contact lists, an AI receptionist that answers incoming calls, and appointment booking that puts callers straight into your calendar. Your team, an AI agent or both handle the calls, on your own RingCentral or Twilio account or on numbers from Ringin, and it runs in the browser with nothing to install.

Question 2

Is Ringin the same as Ringin AI or Ring In AI?

Accepted Answer

Yes. Ringin, Ringin AI and Ring In AI, as some people write it, are the same product from the same company, at ringinai.com: the auto dialer where your team or AI agents call, the receptionist your team or the AI answers, and appointment booking, with smart caller ID and HubSpot and Pipedrive connections.

Question 3

Can I try Ringin before I pay?

Accepted Answer

Yes. Choose the Free trial when you sign up: once Ringin has approved your company you have the whole app free for the days shown on the pricing page, no card needed, and you can call your leads on your own RingCentral or Twilio account. Until your first payment you also get free test calls on Ringin’s demo number: the AI calls your phone, with your own campaign’s script once it is approved; the AI receptionist calls you back when you ring the demo number; or you call yourself from the dialer, or ring the dialer and answer in your browser. Test calls go only to a phone you confirm as yours with a code. When the trial ends, calling stops and nothing you set up is lost until you choose a plan.

Question 4

Does Ringin replace my phone system?

Accepted Answer

No. Ringin works on top of the phone lines you choose: your own RingCentral or Twilio account, or numbers bought through Ringin. Every call is placed through that account, from the agent’s browser or, on RingCentral, by ringing the agent’s own phone first. Ringin adds the lists, campaigns, auto-dialing, compliance checks and outcome tracking.

Question 5

Can I use Twilio instead of RingCentral?

Accepted Answer

Yes. Connect your own Twilio account (a free trial works for testing), or buy prepaid numbers and minutes through Ringin with no carrier account at all. A company can mix RingCentral, Twilio and Ringin numbers; each call goes out on the account that owns the number shown to the lead.

Question 6

What is dialing in rounds?

Accepted Answer

A campaign can call every lead once before calling anyone a second time. When a round ends, the leads not reached (no answer, busy, voicemail) are called again in the next one, until the campaign’s attempts are used. Rounds can run on their own, or stop after each round with a report so you start the next one. Callbacks are always made at the time the lead asked for. It works for both your team and AI agents.

Question 7

How does Ringin help with compliance?

Accepted Answer

Every call is checked on Ringin’s servers before it is placed: the number must not be on a do-not-call list or, for sales calls without express written consent, the national registry; it must be inside calling hours in the lead’s time zone and within the rules of the lead’s state; the lead must not have been called too often; and your company must be within its limits. If the checks cannot run, the call is not placed. Optional live detection catches leads who ask not to be called, and every block and detection is logged for review. Ringin gives you the tools; your company stays responsible for the laws that apply to its calling.

Question 8

What happens when prepaid minutes run low?

Accepted Answer

On numbers bought through Ringin, admins are notified when a package runs low and again when it runs out. A new call starts only if a minute is free after the calls in progress are counted, agents see a warning when their call has two minutes left, and calls end just before a minute the package cannot pay for, newest calls first. Incoming calls use incoming minutes for as long as the caller is on the line. Calls on your own RingCentral or Twilio account are billed by that provider and are not limited this way.

Question 9

Which number does the lead see?

Accepted Answer

One of your own numbers, from whichever account you connected. With Smart caller ID on, the campaign picks the best fit for each contact: the number they saw before, then one in their area code, state or time zone, keeping each number under its daily cap. With it off, the campaign’s calling number is used, or the agent’s, or your company’s default caller ID. If no suitable number is found, Ringin does not place the call rather than show an unknown number.

Question 10

Can it import CSV files?

Accepted Answer

Yes. Upload a CSV, match its columns in a preview, and import. Phone numbers are converted to a standard format and duplicates are caught. For an Excel file, save it as CSV first.

Question 11

Is it a power, progressive, or predictive dialer?

Accepted Answer

Progressive. Ringin dials only when an agent is ready, and only one lead for that agent. It does not guess how many lines to dial ahead, as a predictive dialer does.

Question 12

Does it call several numbers simultaneously?

Accepted Answer

Not for your team. Each agent has at most one active call, and the system enforces this. So nobody picks up to silence while waiting for a free agent, as can happen with dialers that call several numbers at once. AI agents can call several leads at once, up to your company’s limit, because each call has its own AI.

Question 13

Can I keep lead phone numbers private from agents?

Accepted Answer

Yes. For each agent, an administrator chooses one of four levels: show every number, hide a number until the lead has been called once, show it only while the agent is on a call with that lead, or never show it. Hidden numbers are withheld by the server, and leads are identified by name and a reference such as #00012. An agent calling from the browser still needs the number to place the call; for the strictest privacy, use RingCentral’s calling mode where the agent’s own phone rings first.

Question 14

Can Ringin record calls?

Accepted Answer

Yes, on RingCentral, Twilio and Ringin numbers, on plans that include recording. Turn on call recording in Ringin’s settings (on RingCentral, also turn on Automatic Call Recording there), and Ringin saves the recording of each connected outbound call from then on, with an optional announcement to the lead on Twilio and Ringin numbers. It plays on the call’s page, and a check in Settings tells you if RingCentral is not recording. Admins and supervisors can play and download recordings; you decide whether agents can play their own calls, and how many days recordings are kept, up to your plan’s limit. Calls marked as voicemail are skipped. Incoming conversations are not recorded yet, but voicemails left on a campaign’s number are kept. Some places require everyone on the call to agree to recording, so keep the recording announcement on where needed.

Question 15

Does it detect voicemail and busy signals?

Accepted Answer

Yes, on calls placed from the agent’s browser. Turn on voicemail detection for a campaign, and Ringin listens to the first seconds after the lead answers. When it hears a voicemail greeting or a busy tone, it hangs up, records Voicemail or Busy, applies your retry rules and, with auto-dial on, moves on to the next lead. While it listens, the agent hears the lead as normal and can click Not voicemail to stop it. Anything unclear is left to the agent, because hanging up on a real person costs more than one click. It is not available when RingCentral rings the agent’s own phone first; those agents keep the one-click Voicemail button.

Question 16

Where is contact data stored?

Accepted Answer

In Ringin’s own database, with each company’s data kept separate from every other company. Phone account credentials are encrypted before storage.

Capability	Ringin	Quick Dialer	AutoReach	RingCX
What it is	Progressive dialer for sales teams, with AI agents	Browser extension for a personal call list	Dialer and campaign management platform	Full AI contact-center platform
Works with your RingCentral phone account	Yes	Yes	Yes	Separate RingCentral product
Automatic next-number dialing	Yes	Yes	Yes — power, preview, blended	—
Adjustable delay between calls	Yes — no pause to 2 min, set per campaign	Yes — off to 30 s or custom	—	—
List import	CSV with column mapping	Paste, or detect numbers on a page	CSV visual importer	—
Shared campaigns for many agents	Yes — no lead goes to two agents	Personal call list	Yes	—
Do-not-call list management	Yes	—	Yes	—
Calling hours in each lead’s time zone	Yes	—	—	—
Local-presence caller ID	Smart caller ID: the number the lead knows, area code, state or time zone, daily caps	—	Yes	—
Hide lead numbers from agents	Yes — four levels, set per agent	—	—	—
Call recordings in the app	Yes — outbound calls, on plans with recording	—	—	Post-call transcripts and summaries
Scheduled callbacks	Yes	—	Yes	—
CRM integrations	HubSpot and Pipedrive (early access), others by webhook and API	Detects numbers on CRM pages	Salesforce, HubSpot, Dynamics, Zoho	—
Published pricing	Yes — one flat price per company / month	—	Not published	From $65 per agent / month

Plans and pricing

Simple, flat monthly pricing

Free trial

Starter

Team

Business

Enterprise

Add-ons, any time

More than a call list. Simpler than a contact center.

Questions, answered

Connect your phone lines and start dialing